Customer Success Manager at Salesforce

Full-time Gestión y operaciones

Job Title

Marketing Cloud Customer Success Manager

Full‑time, on‑site position in Madrid, ES. Offers career growth opportunities within Salesforce’s AI‑powered CRM platform.

Key Responsibilities

• Serve as single point of customer accountability for orchestration of all Signature deliverables, experience, renewal, and expansion.
• Cultivate and maintain stakeholder relationships with customer IT and business executive leadership, sponsors, and other decision‑makers.
• Coordinate completion of the Signature Success catalog of services as required for the customer.
• Provide timely, proactive Salesforce feature guidance based on the customer’s areas of interest.
• Act as advisor for adoption of new features from Salesforce’s annual release schedules and identify potential challenges and risks to implementation.
• Act as advisor for integration of agentic AI into customer business processes, considering te...