Location
kitchener, region of waterloo, Canada
Posted
July 16, 2026
Job Description
Elevate customer relationships as a Customer Success Manager at Dialpad. Oversee a dedicated team, ensuring client satisfaction and driving product adoption in a hybrid role based in Kitchener.
In this management role, you will lead a team of Customer Success Managers focusing on Dialpad's key accounts. Your mission is to ensure customers fully leverage the platform while fostering long-term relationships to boost retention and growth. By collaborating with cross-functional teams, you will advocate for customer needs and drive engagement strategies.
Key Responsibilities:
• Lead and mentor a high-performing Customer Success team
• Drive customer satisfaction and retention within Key accounts
• Collaborate to boost product adoption and minimize churn
• Monitor account health and resolve escalated issues
• Track KPIs and report on customer success metrics
Requirements:
• 2-3+ years of management experience in custo...
In this management role, you will lead a team of Customer Success Managers focusing on Dialpad's key accounts. Your mission is to ensure customers fully leverage the platform while fostering long-term relationships to boost retention and growth. By collaborating with cross-functional teams, you will advocate for customer needs and drive engagement strategies.
Key Responsibilities:
• Lead and mentor a high-performing Customer Success team
• Drive customer satisfaction and retention within Key accounts
• Collaborate to boost product adoption and minimize churn
• Monitor account health and resolve escalated issues
• Track KPIs and report on customer success metrics
Requirements:
• 2-3+ years of management experience in custo...