Customer Success Manager at Athennian

Full-time Management & Operations

Lead client relationships as a Customer Success Manager at Athennian, working remotely in Canada or the US. Empower clients by leveraging our Governance Ops™ software for optimal results.
This role is focused on building deep connections with clients while driving product adoption and retention. As a key member of the Customer Success team, you will manage a dedicated portfolio, advocating for client needs through effective communication and strategic growth initiatives. You'll play a crucial role in ensuring clients maximize the value of Athennian’s solutions.
Key Responsibilities:
• Foster trusted relationships with a dedicated customer portfolio
• Drive customer renewals and retention to achieve NDR goals
• Monitor customer usage data to enhance engagement
• Collaborate with Onboarding and Support teams for seamless implementations
• Resolve customer issues and escalate as needed
Requirements:
• 3–5 years in Customer Success or Account Management
• Expe...