Customer Success Executive

Full-time Other-General

Job Description

About the company

Zylu is a fast-scaling SaaS platform helping salons grow smarter through digital tools

for booking, marketing, and business operations. We serve salons across

India and the Middle East, and we’re looking for a proactive Customer Support executive to help drive retention, satisfaction, and growth.

What will you do

• Own onboarding, activation, and long-term success of salon partners
  

• Train new users on how to use the platform via calls, Zoom, and screen sharing
  

• Track adoption and usage metrics, and take proactive steps to prevent churn
  

• Build relationships with salon owners to identify upsell or referral opportunities
  

• Resolve queries by collaborating with produ...