Customer Success Engineer (Support Engineer)

Utimaco

Full-time Computer Occupations
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Location
Aachen, North Rhine-Westphalia, Germany
Posted
June 05, 2026

Job Description

Your tasks

Your mission:

  • Ensure an excellent customer experience in close collaboration with our customers and partners
  • Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
  • Continuous improvement of our support quality and infrastructure

    • Your responsibilities:

  • Act as a capable partner on eye level in appearing support cases;
  • Handle support cases of 1st, 2nd and 3rd level;
  • Simulate customer problems in our TestLab and implement test and analyzing programs; for L3 support engineers
  • Manage RCA for RMA cases
  • Support the continuous improvement and maintenance of our support infrastructure (knowledge base, support portal);
  • Partner with our global support colleagues as well as other internal and external interfaces

    • Your profile

    Your profile:

  • University degree with technical focus or similar background with severa...

    • Job Details

    • Job Type
      Full-time
    • Category
      Computer Occupations
    • Date Posted
      June 05, 2026
    • Application Deadline
      July 15, 2026