Customer Success Associate, Technical Support (French bilingual)

Industrial Scientific Corporation

Full-time Information and Record Clerks
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Location
remote, quebec, canada, Quebec, Canada
Posted
March 23, 2026

Job Description

responsibilities

:
  • Speech French fluently to support customers.
  • Provide quality telephone and email support with an emphasis on customer service, technical expertise, and timeliness to both non-technical end-users as well as IT (Information Technology) professionals
  • Accurately document customer information and a detailed problem/issue description of all support calls/emails in a CRM system. Supervise open requests and keep requests current and complete
  • Work with other groups and internal teams to assure timely and professional resolution of customer requests
  • Maintain current knowledge of all product offerings and support procedures to deliver accurate solutions to customers
  • Strong written and verbal skills are vital for interacting with customers; ability to speak efficiently; must become comfortable with extensive on-the-phone consultations
  • Requires a high level of attention to detail, o...

    • Job Details

    • Job Type
      Full-time
    • Category
      Information and Record Clerks
    • Date Posted
      March 23, 2026
    • Application Deadline
      May 02, 2026