Customer Success Associate – Scale

Permanent Information and Record Clerks

Role Summary

Sophos is seeking a proactive and motivated Scale Customer Success Associate to drive value to our “tech-touch” customer experience for a large number of customers in North America. In this role, you’ll deliver strategic customer engagement through 1:1and 1:many communications, connecting our customers to value while driving usage of the Sophos suite of products.

You'll play a key part in onboarding and adoption, ensuring customers are set up for long-term success, renewal, and growth. You will also support customer escalations – facilitating escalation resolution and triaging inquiries to appropriate internal teams, ensuring a cohesive customer experience.

What You Will Do

Drive product adoption and customer outcomes through 1:1 and 1:many channels including video calls, email engagement, and webinars.

Support a range of digital touch points, aiming to bring customers to value in all stages o...