Job Description
The Customer Success Associate (CSA) is an early-career role on ClearPoint’s Customer Success team.
CSAs own a portfolio of small and mid-market accounts end-to-end and partner with CSMs and CS Leadership on larger accounts. The CSA is the customer's primary advisor for strategy execution inside ClearPoint, responsible for evaluating each customer's situation and determining the right approach to setup, coaching, and growth.
This is not a checklist role.
It is a judgment role.
CSAs decide what each account needs, when to push back on a customer request, when to escalate, and what to recommend at renewal.
Our customers should walk away from every interaction smarter and better positioned to be the hero inside their organization.
That sometimes means redirecting a request that won’t actually serve them, recommending a different scope, or holding the line on a best practice.
It always means sh...