Customer Strategy & Design Manager

Full time Advertising, Marketing, Promotions, Public Relations, and Sales Managers

Description

This role leads the strategic framing and execution of customer transformation initiatives across business units. The Customer Strategy & Design Manager takes a top-down approach, starting from organizational goals and customer needs, to identify growth opportunities, develop transformation roadmaps, and craft business recommendations that deliver measurable impact. Focused on aligning customer-centric strategies with enterprise priorities, this role engages stakeholders, builds business cases, and drives decision-making at the executive level. Success is measured by the adoption and implementation of strategic initiatives that result in improved customer outcomes and business value.

DUTIES AND RESPONSIBILITIES: 

Strategic Client Engagement & Discovery: Lead structured discovery sessions with Globe’s strategic enterprise clients to uncover transformation triggers, define strategic challenges, and identify untapped growth opport...