Customer Solutions Representative

Full-time Other-General

Job SummaryTo accurately provide price and delivery for all our products to our customers in a timely and courteous fashion, utilizing organization and negotiating techniques, and applying resourcefulness and strong attention to detail while converting inquiries into orders. Answer customer questions concerning products/ services and their purchase orders. Prepare miscellaneous reports and any contract maintenance needed in a timely and effective manner.Job DescriptionKey Accountabilities:Respond to customer calls, faxes, and e-mailsGenerate and follow up on quotes for all productsProvide technical assistance to customersProcess sales ordersEnter return orders, credits, and debits when requiredEnter scrap return order as requested by distribution channelsImplement stocking programs by use of X-part numbers and/or Scheduling agreements when necessaryAssist Outside Sales in obtaining forecasts as needed by the customer for implemented stocking programsAccurately implement and maintain fi...