Location
Pontefract, West Yorkshire, United Kingdom
Posted
July 13, 2026
Job Description
Pyramid8 are recruiting for an enthusiastic and confident Customer Services Team Leader who enjoys motivating people, improving performance, and delivering outstanding service? We're looking for a Customer Services Team Leader to join a leading healthcare provider delivering NHS-funded services.
This is a hands-on leadership role where you'll support and develop a multi-skilled team responsible for reception, telephone enquiries and referral management. You'll lead by example, helping to ensure every patient receives a professional, friendly and efficient experience.
Covering 2 sites – Normanton and Pontefract
Monday – Friday 37.5 Hours ( With some flexibility )
What You'll Do
* Lead, coach and support the Customer Services Team.
* Provide hands-on support with calls, reception and referrals when required.
* Monitor service performance and identify opportunities to improve patient access and customer experience.
* Work clo...
This is a hands-on leadership role where you'll support and develop a multi-skilled team responsible for reception, telephone enquiries and referral management. You'll lead by example, helping to ensure every patient receives a professional, friendly and efficient experience.
Covering 2 sites – Normanton and Pontefract
Monday – Friday 37.5 Hours ( With some flexibility )
What You'll Do
* Lead, coach and support the Customer Services Team.
* Provide hands-on support with calls, reception and referrals when required.
* Monitor service performance and identify opportunities to improve patient access and customer experience.
* Work clo...