Customer Services Officer - PostEx

full time Information and Record Clerks

Our client PostEx is looking for Customer Service Officer in Lahore.

Key Responsibilities:

• Handle inbound and outbound customer calls, emails, or chats
  
• Respond promptly to customer inquiries and resolve issues efficiently
  
• Provide accurate information about products, services, and company policies
  
• Maintain customer records and update databases
  
• Escalate complex issues to the relevant department when required
  
• Follow communication procedures, guidelines, and policies
  
• Achieve daily/weekly/monthly performance targets (KPIs)
  
• Ensure customer satisfaction and maintain service quality standards
  

Required Skills & Qualifications:

• Minimum Intermediate / Bachelor's degree
  
• Strong communication skill...