customer services officer, (phone banking)

RecruitFirst

Full-Time Information and Record Clerks
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Location
Wan Chai, Hong Kong Island, Hong Kong
Posted
July 06, 2026

Job Description

Overview

Who you'll be working for

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What requirements you'll need to be eligible

  • Secondary education or above with 1 year customer service experience in banking or investment industry

  • Passed in IIQE or HKSI is preferred but not a mustΒ 

  • Excellent written and spoken English and Cantonese, proficiency in Mandarin

  • Good presentation and communication skills
  • What you'll be doing on the job

  • Handle customer phone enquiries in professional manner related to general banking services

  • Maintain good relationship with customersΒ and high- level service standards

  • Solve minor complaints from customers

  • Shift duty may required