Job Description
ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.
We’re currently looking for a Customer Services Manager on a 12-month fixed term contract basis. This position sits within the Customer Services , based in our ACCA Lahore office, Pakistan.
The Job
Reporting to the Regional Head of Customer Services on a day-to-day basis, you’ll be involved in the following:
Act as the main point of contact for operational enquiries from ACCA B2B Partners
Ensure all enquiries are handled within agreed Service Level Agreements (SLAs) while maintaining high service quality standards
Build and maintain strong, long-term relationships with key B2B partners
Support senior colleagues in the relationships and Customer Services team during partner interactions
Maintain accurate partner(s) data within internal systems and share relevant insights with key stakeholders
Conduct research a...