Customer service training and qc quality inspection manager - spain(a161601)
XPENG
Full-time
Atención al Cliente
Location
santander, santander, Spain
Posted
July 17, 2026
Job Description
Job Description 1.
¿Es este el siguiente paso en su carrera? Descubra si es el candidato adecuado leyendo la descripción completa a continuación.
Establishing an Overseas Customer Service Training System
- Responsible for establishing the training system for the company's outsourced agency's European 800 Call Center, balancing domestic management standards with overseas localization.
Independently develop specialized courses on vehicle models, brand highlights, and scenario-based services, taking into account the company's new car launch schedule and European user needs.
- Responsible for the full-cycle training planning of outsourced agency personnel, including teaching methods, empowerment, and training outcome acceptance, continuously improving the team's service professionalism.
- Build and iterate the overseas customer service FAQ knowledge base and standardized response script system from the customer's perspective.
2.
Overseas Customer Service QC Quality ...
¿Es este el siguiente paso en su carrera? Descubra si es el candidato adecuado leyendo la descripción completa a continuación.
Establishing an Overseas Customer Service Training System
- Responsible for establishing the training system for the company's outsourced agency's European 800 Call Center, balancing domestic management standards with overseas localization.
Independently develop specialized courses on vehicle models, brand highlights, and scenario-based services, taking into account the company's new car launch schedule and European user needs.
- Responsible for the full-cycle training planning of outsourced agency personnel, including teaching methods, empowerment, and training outcome acceptance, continuously improving the team's service professionalism.
- Build and iterate the overseas customer service FAQ knowledge base and standardized response script system from the customer's perspective.
2.
Overseas Customer Service QC Quality ...