Customer Service Trainer

full-time management

We are actively seeking for a Customer Service Trainer to join our team in Davao site! Salary Offer: 20,000 - 25,000 depending on experience. Responsible for scheduling and conducting training sessions for new and experienced call center agents, managing the training budget, and supporting employees to maintain productivity. Qualifications: ● At least a graduate of Senior High School. ● Additional certification in business leadership, eLearning software, or adult education and training is preferred. ● At least 6 months experience working as a call center trainer or team leader. ● Familiarity with learning management systems, such as Google Classroom, Blackboard, and Schoology. ● Excellent knowledge of sales techniques and customer service best practices. ● Strong teaching abilities and mentoring skills. ● Good communication, interpersonal, and conflict resolution skills. ● Ability to provide leadership to personnel in a fast-paced and stressful work environment.