Customer Service (Tecate)

Full-time Servicio de atención al cliente

Who We’re Looking For

Bonus Points

• Experience in import-export processes (IMMEX)
• Strong people skills
• Reliable transportation

Key Responsibilities

• Client Onboarding : Meet with new accounts to facilitate onboarding and establish strong, ongoing working relationships.
• Client Support : Provide “white glove service” to assigned clients, maintaining relationships through proactive weekly or biweekly meetings to address any concerns or issues.
• Import/Export Assistance : Assist with importation documents and collaborate with brokers and our import/export team for incoming and outgoing shipments.
• Problem‑Solving : Determine the quickest and most effective ways to address client or customer questions and concerns.
• Cross‑Department Coordination : Effectively coordinate and follow up on unresolved issues with different departments as needed.
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