Job Description
Based on specialized technical knowledge of the company's products (goods and/or services) acts as the customer's contact regarding billing, warranty services, product specifications as well as scheduled shipping and shipping information.MAIN FUNCTIONS:1.- Based on specialized technical knowledge of the company's products (goods and/or services) acts as the customer's contact regarding billing, warranty services, product specifications as well as scheduled shipping and shipping information.2.- Handles all inquiries from customers performing extensive research and/or coordinating with other departments as required to obtain solutions.3.- May coordinate product returns for exchange or rework.4.- Formulates the required Reports and prepares general correspondence.5.- Meets the pstablished procedures and the policies of the organization.
+ 3 years within Customer Support ore related field.Strong understanding end to end manufacturing workflows and production.Experience in Supply Cha...