Location
headquarters, bc, Canada
Posted
July 20, 2026
Job Description
Michelman is seeking a Customer Service Team Manager to oversee all aspects of order processing and customer support efforts. Ensure outstanding service delivery while managing a dedicated team.
In this role, you will be responsible for leading customer service initiatives at Michelman across The Americas. Key functions include organizing team responsibilities, coordinating communications with sales, and resolving customer issues effectively. You will champion service excellence and implement continuous process improvements.
Key Responsibilities:
• Manage order-to-cash service operations daily
• Clarify responsibilities and track team performance
• Enhance communication regarding customer-related changes
• Address escalated service issues decisively
• Develop training programs for new associates
Requirements:
• Bachelor’s Degree in relevant field preferred
• Minimum 5 years in customer service or logistics...
In this role, you will be responsible for leading customer service initiatives at Michelman across The Americas. Key functions include organizing team responsibilities, coordinating communications with sales, and resolving customer issues effectively. You will champion service excellence and implement continuous process improvements.
Key Responsibilities:
• Manage order-to-cash service operations daily
• Clarify responsibilities and track team performance
• Enhance communication regarding customer-related changes
• Address escalated service issues decisively
• Develop training programs for new associates
Requirements:
• Bachelor’s Degree in relevant field preferred
• Minimum 5 years in customer service or logistics...