Customer Service Team Leader

Full-time Other-General

This role is focused on managing a contact centre, driving performance, and ensuring high quality of customer experience. The successful candidate will collaborate with cross‑functional teams and contribute to continuous improvement initiatives.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World‑class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy‑to‑access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Responsible for the day‑to‑day management of the contact centre to ensure that...