Customer Service Team Lead

Full-time Management & Operations

Responsibilities

1. Performance Management: Clearly define goals and expectations for team members, track their performance, and offer regular feedback for continuous improvement.
2. Training and Development: Conduct sessions and coaching to improve team members' skills, ensuring they can effectively handle customer inquiries.
3. Daily operation and arrangement: Organize daily tasks, assign them, and prioritize to efficiently resolve customer issues. Fulfill daily data and collect feedbacks.
4. Escalation Handling: Support team members in resolving complex customer problems and ensure all issues are addressed promptly.
5. Communication: Foster clear communication within the team and across departments, ensuring everyone is updated on policies and procedures for consistency.

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