Customer Service Team Lead

Full-time Servicio de atención al cliente

## Customer Service Team LeadApplylocations: BSO CSE Monterreytime type: Full timeposted on: Posted Todaytime left to apply: End Date: August 18, 2026 (26 days left to apply)job requisition id: **Job Description****Team Leader – Customer Service** **Location: Monterrey, Mexico** *We are looking for an experienced Team Leader to join our Consumer & Shopper Engagement (CSE) operations in Monterrey. In this role, you will lead and develop a team of 14–16 advisors, ensuring the delivery of engaging and value-driven consumer experiences across multiple contact channels.* *Within CSE, our mission is to champion our consumers and uphold the LEGO play promise. As a Team Leader, you will drive team engagement, operational performance, and continuous improvement while embodying our Leadership Playground behaviors: Brave, Curious, and Focused.* **Key Responsibilities*** Lead, coach, and develop a team of 14–16 advisors* Conduct coaching sessions, one-on-ones, and team meetings* Ens...