customer service team lead

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Contract Supervisors of Office and Administrative Support Workers
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Location
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Posted
July 23, 2026

Job Description

Overview

Who you'll be working for

The client is a Singaporean payment gateway provider, enabling businesses to accept payments through a variety of methods, including bank transfers, e-wallets, and offline channels such as agent banking networks and convenience stores.

What requirements you'll need to be eligible

  • Experience: 3-5 years in Customer Support, with at least 1 year in a Senior, Lead, or Supervisory capacity.

  • Communication: Exceptional verbal and written English skills. Ability to communicate data-driven insights to management and empathetic guidance to staff.

  • Tool Proficiency: Advanced knowledge of CRM platforms (Jira, Freshdesk, Zendesk) and communication apps (Slack, Telegram).

  • Analytical Skills: Ability to interpret support metrics (CSAT, FRT, Resolution Time) to make informed staffing and process decisions.

  • Mindset: A ...

    • Job Details

    • Job Type
      Contract
    • Category
      Supervisors of Office and Administrative Support Workers
    • Date Posted
      July 23, 2026
    • Application Deadline
      September 01, 2026