Customer Service Team Lead

Bass Pro Shops

Full time Supervisors of Office and Administrative Support Workers
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Location
Halifax, Nova Scotia, Canada
Posted
March 18, 2026

Job Description

Summary:

Reporting to the Group Sales Manager, the Retail Lead is responsible for overseeing the successful day to day operation of a retail store department.

Responsibilities:

  • Provide supervision and leadership to the team members of the department, in partnership with the manager
  • Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution
  • Foster the growth and development of team members by training various standard operating procedures and processes
  • Ensure team members follow all standard operating procedures and systems processes, following up to provide correction and guidance when needed, and reporting violations to the manager
  • Perform administrative tasks related to their assigned department
  • Provide legendary customer service by identifying and evaluating customers’ needs, and making product recommendations based off this analysis

    • Job Details

    • Job Type
      Full time
    • Category
      Supervisors of Office and Administrative Support Workers
    • Date Posted
      March 18, 2026
    • Application Deadline
      April 27, 2026