Location
vaudreuil dorion, montérégie, Canada
Posted
July 13, 2026
Job Description
Job Description
Posted Friday, July 3, 2026 at 4:00 a.m.
OVERVIEW
Reporting to the Director of Sales, the Customer Service Team Lead is responsible for supporting and guiding the Customer Service team in delivering an exceptional customer experience. This role oversees the day-to-day operations of the department, ensuring service levels are met, customer issues are resolved efficiently, and team members receive the coaching and support needed to succeed. The Team Lead serves as the primary point of escalation for customer concerns and plays a key role in driving service excellence, process improvements, and team engagement.
RESPONSIBILITIES
Team Lead & Coaching 50%
- Provide day-to-day guidance, support, and coaching to Customer Service Representatives.
- Monitor team performance and ensure service standards and response times are consistently met.
- Assist with onboard...