Customer Service Support

Ichor Systems

Full time Information and Record Clerks
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Location
Shah Alam, Selangor, Malaysia
Posted
July 10, 2026

Job Description

The customer service representative plays an important role with customers and is responsible for entering customer orders accurately and efficiently into a company's order processing system. Verifying customers’ information, ensuring the accuracy of product details and pricing, and ensuring orders are processed in a timely manner. Responding to inquiries from customers or sales representatives, troubleshooting any issues with orders, and providing customer service as needed.

Responsibilities:

  • Contact for Customer Inquiries, orders, and RMA request.
  • Enter customer orders into database accurately and promptly
  • Verify order details for accuracy and completeness
  • Provide order confirmations to customers
  • Communicate with customers to resolve order discrepancies
  • Maintain detailed and organized records of orders
  • Collaborate with internal stakeholder to ensure order fulfillment
  • Provide exceptional customer service

    • Job Details

    • Job Type
      Full time
    • Category
      Information and Record Clerks
    • Date Posted
      July 10, 2026
    • Application Deadline
      August 19, 2026