Job Description
Descripción y detalle de las actividades
**POSITION RESPONSIBILITIES**:
**RESPONSIBILITIES INCLUDE**:
- Assist Customer inquiries related to Online Store orders and technical specifications, including troubleshooting on irrigation products, through inbound calls and chat support.
- Coordinate efforts related to Online Store Chat Support
- Act as a liaison between internal departments to resolve Customer inquiries.
- Maintain an excellent relationship with Customers by assuring a professional, courteous communication in a prompt fashion.
- Enter data into the system regarding Customer orders, returns and credits adhering to Customers' requests following company's policies and procedures.
- Report to the proper channel any findings related to system issues and Customer complaints.
- Focus on continuous improvement and implement projects related to, efficiency, customer satisfaction, cost reduction or any other focus that will have a positive impact ...