Location
pasig, metro manila, Philippines
Posted
May 29, 2026
Job Description
Key Accountabilities/Responsibilities
The responsibilities include the following:
External Customers
- Answer email, phone, live chat and other customer queries regarding online orders, loyalty questions, and customer account / general / miscellaneous customer queries or feedback.
- All to be completed within the agreed SLA's
- Employ strategies to handle customer objections in an effective, constructive and professional manner
- Put the customer at the heart of what they do in order to deliver an excellent customer experience
- Investigate and track online customer orders
- Manage refunds, customer orders, loyalty accounts, and other customer issues where necessary
- Contribute to the company's understanding of customer objections
- Providing feedback regarding the effectiveness of operating systems and procedures to the Contact Centre Manger
- Centre Manager
- Make recommen...