Customer Service Supervisor
ES3 ESP Cigna European Services
Job Description
Job Posting: Customer Service Supervisor
Are you ready to take the next step in your leadership career?
We value our talented employees and, whenever possible, strive to support internal career growth before recruiting externally. If you believe this opportunity aligns with your skills and aspirations, we encourage you to apply.
Our people make all the difference in our success.
About the Role
As a Customer Service Supervisor, you will lead a team of Customer Service Representatives based in Madrid, reporting to a Senior Supervisor responsible for different sites.
The successful candidate will play a key role in driving operational excellence, managing performance against global and client KPIs, and fostering a high‑performance, customer‑centric culture.
Schedule: Monday to Friday 12.15 – 20.03
Key Responsibilities
Operational Management