Customer Service Supervisor

Full-time other-general

Job Description


Job title

Customer Service Supervisor



Reports to

UB Card Office Manager



Department

UB Card Office



FLSA Status

Full-Time, Non-Exempt


Position Summary



Responsible for day-to-day UB card front counter operations

Expected Hours of Work



Monday – Friday, day shifts, overtime as needed



Essential Functions



Front Counter Operations

· Processes online account requests, and balances daily

· Sells all plans and accounts associated with the UB Card

· Always provides superior customer service

· Assists with marketing efforts to develop and sell new and established products

· Monitors telephone communication with customers

· Monitors meal plan chang...