Customer Service Specialist with French (work from home)

FULLTIME Information and Record Clerks

Your responsibilities

• Serve as a brand ambassador, advise customers on hygiene products - providing support in French & English.


• Responding to inbound and making outbound calls regarding product enquiries and complaints (damaged product, poor quality, missing item in the pack)


• Providing multichannel written support: e-mail, chat, and social media channels


• Documenting e-commerce complaints logged on e-commerce platforms


• Maintain high level of customer satisfaction


• Remain polite, patient and courteous with customers throughout the experience.


• Ensure the end to end experience for all customers is at high level of customer satisfaction.

Our requirements

• Language level: French C1/C2 (contact with the customers) + English B2 (language of the training and internal communication).


• Proficient in a variety of com...