Customer Service Specialist

Contractor Information and Record Clerks

Job Title: Customer Service Representative - Call Center

Job Description

Responsibilities include logging calls, creating service tickets, scheduling and dispatching service, and assisting with billing disputes, and troubleshooting issues over the phone. This role requires accuracy, attention to detail, and strong communication skills. Training includes three weeks of classroom instruction followed by one week of hands-on training with a supervisor.

Responsibilities

• Log calls and create service tickets accurately.
• Schedule and dispatch services
• Assist in resolving billing disputes.
• Coordinate and address equipment safety issues.
• Ensure effective communication with customers and service teams.

Essential Skills

• Strong customer service skills.
• Proficiency in Microsoft Office.
• Basic computer navigation skills.
• Clerical and ma...