Customer Service Specialist

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Rock Island Auction Company (RIAC), the #1 firearms auction house in the world, is searching for full-time Customer Service Specialist in Rock Island, Illinois! Deliver world-class customer support as the first point-of-contact for buyers, collectors, and gun enthusiasts across the globe! Be the communication champion with prompt follow-up, meticulous attention to detail, analytical thinking, and sound decision-making. This non-exempt, full-time position is 100% on-site with a starting rate of $20.00/hour. Standard hours of operations are Monday through Friday, 8:00 a.m. - 5:00 p.m. CST with overtime and weekend hours, as needed. What does world-class customer care look like? It's all about relationships! Build and maintain long-lasting professional relationships with buyers and collectors. Keep accurate records of customer interactions. Support and encourage teammates to achieve shared goals and objectives. Engage in active listening and problem solving with customers. Why work fo...