Location
makati, national capital region, Philippines
Posted
July 02, 2026
Job Description
We are looking for a dedicated Customer Service Specialist to support our US customers by providing timely, professional, and solutions-focused assistance. This role requires excellent communication skills, a strong customer-first attitude, and the ability to thrive in a fast-paced environment. The position is full onsite and follows a night shift schedule to align with US business hours.
Key Responsibilities:
- Deliver exceptional customer support via phone, email, and chat to US-based clients.
- Handle inquiries, provide accurate information, and resolve customer concerns efficiently.
- Maintain a high level of professionalism and empathy in all interactions.
- Collaborate with internal teams to escalate and resolve complex issues.
- Accurately document customer interactions in the system following company guidelines.
- Meet performance metrics related to response time, resolution rate, and customer s...