Location
Makati, National Capital Region, Philippines
Posted
July 18, 2026
Job Description
Customer Service Specialist
Work Mode: Onsite at Ayala Avenue, Makati
Job Overview
We are seeking a reliable and customer-focused Customer Service professional in customer service or account support. This role involves managing client interactions, supporting account operations, and ensuring a smooth and positive customer experience.
Key Responsibilities
- Handling inquiries and requests promptly and professionally
- Build and maintain strong client relationships to ensure satisfaction and long-term retention
- Coordinate with internal teams to ensure timely delivery of services and accurate communication
- Track account activity, maintain updated client records, and document interactions in CRM or internal systems
- Assist in preparing account reports, summaries, and client updates
- Identify potential issues and escalat...