Job Description
POSITION SUMMARY
As a Customer Service Specialist, your focus is to communicate with inbound and outbound call traffic to collect
on assigned client healthcare accounts. You will communicate directly with patients in a professional and
helpful manner in an attempt to resolve or collect a debt, while complying with applicable HIPAA and other
applicable regulations to ensure the company is compliant with the law.
POSITION RESPONSIBILITIES
• Medical Collections
• Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts
• Gathering information, performing research and resolving customer inquiries
• Communicate appropriate options for resolution in a timely manner
• Inform customers/patients about services available, and assess their needs
• Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required
EDUCATION AND EXPERIENCE
• High school dip...