Job Description
Bring your energy to Aggreko as Customer Service Specialist based in Dubai .
What you'll do as Customer Service Specialist:
Principal point of contact responsible for managing the customer relationship throughout the life of the hire proactively setting expectations and communicating changes.
Lead support and guide the Customer Service team to ensure all customer related tasks are completed accurately and on time and provide the structured timely updates to the Manager.
Oversee the department Dashboards BTT and reports to maintain the set KPIs for the team.
Answers inbound telephone calls emails and other channels and deals with them promptly and efficiently against agreed touchpoint standards and KPIs
Takes ownership of all reactive customer queries and follow ups on breakdowns complaints orders liaising with the appropriate teams to ensure these are resolved promptl...