Job Description
Purpose:
This role is responsible for delivering a superior customer experience as the primary point of contact for Bausch + Lomb Surgical internal and external customers, while supporting the Customer Service Manager with daily operations. The Customer Service Specialist will act as a customer advocate while building strong relationships through execution, proactive and consistent communication, attention to detail in order processing and issue resolution, and contributing to process improvement initiatives. This role also provides floor support through monitoring, training and coaching as needed. Additionally, it is designed to support professional growth and serves as a pathway to future leadership opportunities within the Customer Service team.
Key Responsibilities:
- Manage all order processing via email, fax, and SAP with excellent accuracy and agility
- Ensure orders are processed promptly and consistently by cut‑off.
- Suppo...