Customer Service

Full-time Other-General

Job Title: CUSTOMER SERVICE OFFICER

Job Summary

You will manage incoming customer calls and inquiries, prepare quotations and contracts, coordinate technician schedules and customer appointments using CRM systems, and prioritize tasks to support smooth service delivery.

Responsibilities

• Respond promptly and professionally to incoming customer calls and service inquiries to resolve issues and provide information
• Prepare accurate quotations and contracts to support sales and service agreements
• Coordinate technician schedules and customer appointments using CRM systems to ensure timely service delivery
• Manage multiple tasks and prioritize workload effectively to meet deadlines and customer needs
• Use Microsoft Office tools to document and communicate customer service activities clearly
• Listen actively to customers to understand their needs and respond appropriately
• Adapt communicati...