Customer Service (Service Quality), Analyst

AIA

Full time Information and Record Clerks
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Location
Singapore, Singapore, Singapore
Posted
July 04, 2026

Job Description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

Sound like you? Then read on.

About the Role

In this role, you will manage the end-to-end process of complaints received and ensures that the cases are closed within the required turnaround time.

Responsibilities:

  • Manage escalated complaints received by the Service Quality unit and ensure that cases are comprehensively reviewed and resolved within the required turnaround time.
  • Engage with complainants via different modes of communications in gathering information, providing updates and communicating complaint outcomes.
  • Conduct investigations and collaborate with respective departments and colleagues in the review and investigation of the complaints.
  • Review investigation outcomes comprehensively and propose sound recommendations for resolutions.
  • Work with respective departments in carrying out any s...

    • Job Details

    • Job Type
      Full time
    • Category
      Information and Record Clerks
    • Date Posted
      July 04, 2026
    • Application Deadline
      August 13, 2026