Location
singapore, singapore, Singapore
Posted
July 25, 2026
Job Description
About the Role
In this role, you will manage the end-to-end process of complaints received and ensure that the cases are closed within the required turnaround time.
Responsibilities- Manage escalated complaints received by the Service Quality unit and ensure that cases are comprehensively reviewed and resolved within the required turnaround time.
- Engage with complainants via different modes of communications in gathering information, providing updates and communicating complaint outcomes.
- Conduct investigations and collaborate with respective departments and colleagues in the review and investigation of the complaints.
- Review investigation outcomes comprehensively and propose sound recommendations for resolutions.
- Work with respective departments in carrying out any service recovery process and in recommending enhancements and areas for improvements arising from complaint findings and outcomes.
- Ensure tha...