Customer Service (Sallent)

Full-time Gestión y operaciones

Working closely with REVLON for their HQ in Barcelona, we are looking for a Customer Service UK Market based in Barcelona. This position is responsible for executing the Order to Delivery Process that supports the sales department and serves as the first contact for our customers to deliver service level performance. Customer services must follow daily the operational KPIs to analyze inefficiencies and implement actions to improve service quality.

Responsibilities

• Manage customer service activities to ensure excellent service
• Work closely with Supply Planning, Distribution and Finance to achieve objectives and plans
• Support Sales & Marketing to achieve sales plans, keep information up to date to share and validate
• Coordinate databases (Customer & material master etc) are correct to avoid complaints, returns and credits due to wrong data
• Support customer requests, act as a central contact for any question
• Participat...