Location
Stafford, Staffordshire, United Kingdom
Posted
July 26, 2026
Job Description
Customer Service Resolution Officer
Stafford
£15.65ph
Full time â Office Based
This Customer Service Resolution Officer role plays an integral part in Customer Experience Directorate which enables the operational delivery of the following organisational priorities:
Delivering more for our customers
Having the capacity to build more homes
Being a great place to work for our colleagues
Being a financially resilient business
Being a key influencer in the region
Responsibilities:
To provide a high-quality first contact resolution service to customers via a range of communication methods, in a friendly and professional manner. Maintaining a flexible approach to covering the opening hours of the business.
To demonstrate HPGâs values by putting customers first, displaying professionalism, empathy and efficiency while resolving all enquiries at first point of contact, providing a service that the business is proud of.
To be respo...
Stafford
£15.65ph
Full time â Office Based
This Customer Service Resolution Officer role plays an integral part in Customer Experience Directorate which enables the operational delivery of the following organisational priorities:
Delivering more for our customers
Having the capacity to build more homes
Being a great place to work for our colleagues
Being a financially resilient business
Being a key influencer in the region
Responsibilities:
To provide a high-quality first contact resolution service to customers via a range of communication methods, in a friendly and professional manner. Maintaining a flexible approach to covering the opening hours of the business.
To demonstrate HPGâs values by putting customers first, displaying professionalism, empathy and efficiency while resolving all enquiries at first point of contact, providing a service that the business is proud of.
To be respo...