Customer Service Representative (Voice & Chat) | Dagupan, Pangasinan

Full-time Management & Operations

Overview

Join a growing customer support team. We are looking for Customer Service Representatives to join our on-site team in Dagupan, Pangasinan. You will support customers through inbound phone calls and live chat, helping with account questions, billing inquiries, and general product support while delivering a professional and empathetic customer experience.

What You'll Do

• Answer inbound customer calls with professionalism and empathy.
• Assist customers through live chat and support tickets.
• Help resolve account, billing, and service-related inquiries.
• Guide customers through troubleshooting and basic product support.
• Document customer interactions accurately using CRM software.
• Manage multiple applications and systems simultaneously while maintaining excellent customer service.
• Follow established processes and quality standards.
• Work collaboratively with your team to delive...