Location
Victor, NY, United States
Posted
July 22, 2026
Job Description
Description We are looking for a Customer Service Representative to support equipment service coordination for a Contract position based in Victor, New York. In this role, you will serve as a primary point of contact for repair-related inquiries, helping customers and service partners move requests forward quickly and accurately. The position focuses on clear communication, strong follow-through, and organized scheduling to reduce service delays and support smooth day-to-day operations.
Responsibilities:
• Receive and manage incoming equipment repair requests for company-owned, customer-owned, and third-party equipment.
• Respond to inbound customer calls and messages, gather service details, and document requests with accuracy.
• Coordinate with vendors, technicians, and internal partners to arrange repairs and keep service activity on schedule.
• Enter service orders and update records to ensure repair status, timelines, and next steps are clearly tracked.
• C...
Responsibilities:
• Receive and manage incoming equipment repair requests for company-owned, customer-owned, and third-party equipment.
• Respond to inbound customer calls and messages, gather service details, and document requests with accuracy.
• Coordinate with vendors, technicians, and internal partners to arrange repairs and keep service activity on schedule.
• Enter service orders and update records to ensure repair status, timelines, and next steps are clearly tracked.
• C...