Customer Service Representative

DGI Supply

Full Time Information and Record Clerks
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Location
Vernon Hills, Illinois, United States
Posted
July 21, 2026

Job Description

The Customer Service Representative will be responsible for answering phone calls, replying to emails, to answer questions, solve problems, quote, enter orders, sourcing, leveraging pricing with vendors and promoting our organization's products and services. They will also research and resolve complaints to ensure customer retention and satisfaction. Working collaboratively with their colleagues has a focus on building strong customer relationships and their profitability to drive both the customer’s and the company’s success.

DUTIES AND RESPONSIBILITIES:

  • Handles customer and sales interactions via phone, email and tickets within the Customer Care Box

  • Log into phone system (Office @ Hand) and use appropriate codes for activities

  • Process requests for quotations, order entry and product questions from customers; as needed provides on-demand expediting

  • Ensure accurate order entry and timely feedback to customer inquiries

    • Job Details

    • Job Type
      Full Time
    • Category
      Information and Record Clerks
    • Date Posted
      July 21, 2026
    • Application Deadline
      August 30, 2026