Customer Service Representative

Full-time Other-General

POSITION SCOPE:

The Customer Experience Representative (CXR) is responsible for serving client accounts with a dedicated customer-centric focus, including the creation, management and coordination of all order entry and logistics activities associated with that customer account. This role is also responsible for applying Core Values to each task and customer, answering calls in the queue and providing product information to both potential and established customers, ensuring a consistent and optimal experience is delivered.

KEY ACCOUNTABILITIES:

• Service and manage customer accounts within North America from order entry to successful delivery of the product on time.
• Demonstrates a solid understanding of logistics requirements for both Canadian and US customer orders, communicating with transportation and tracking shipments, and
• Ensure a high level of customer service and an exceptional experience is consistently d...