Job Description
Customer Service Representative - Utilities
Customer Service Representative - Utilities
Req ID#: 408376Cape Town, South Africa, ZA
Job Description:JOB PURPOSE
To handle all back office customer related queries in a professional and efficient manner. The role focuses on delivering excellent customer service, resolving queries relating to gas and utilities, promoting products or services (where applicable), and maintaining a positive company image.
KEY RESPONSIBILITIES
• Handle inbound calls, emails, or chats promptly and professionally.
• Assist customers with inquiries, complaints, billing queries, or technical issues.
• Provide accurate information about products, services, and company policies.
• Log and update customer information on company systems (CRM or database).
• Meet performance targets such as call handling...