Customer Service Representative (USRN Healthcare) - MOA Pasay

Full time Information and Record Clerks

We are seeking Customer Service Representatives for a growing USRN Healthcare account based in MOA Pasay, supporting patients, members, and healthcare providers.

Key Responsibilities: 

• Handle inbound and outbound calls, emails, or chats related to healthcare services 
• Assist patients and members with benefit verification, claims status, billing inquiries, and coverage details 
• Provide accurate information regarding healthcare plans, policies, and procedures 
• Coordinate with healthcare providers, insurance companies, and internal departments 
• Document interactions and maintain updated patient/member records in the system 
• Address and resolve customer concerns in a timely and professional manner 
• Escalate complex or clinical-related concerns to appropriate teams when necessary 

Requirements

• Must have at least 1 year in...