Job Description
Make your career real with Hilti
As a Customer Service Representative at Hilti, your role involves delivering exceptional support and ensuring customer satisfaction through efficient and professional interactions. Key responsibilities include:
To process all contacts (inbound and outbound-E-Mail, Fax, chat, and voice) from customers in an efficient and professional manner to satisfy (not all-inclusive list): product & application questions, pricing enquiries/verbal request for quotation stock availability, delivery status, contacting/up-dating field personnel as per communication policy.
To actively manage Customer complaint handling and provide First Contact Solution wherever possible. Follow up open tasks daily to ensure customer satisfaction.
To take responsibility for Customer Master Data by ensuring 100% accuracy and completeness whilst entering new accounts, project locations and contact details into SAP system.
To actively promote the...